Returns & Exchange

 
DOMESTIC RETURN AND EXCHANGE POLICIES

We are happy to accept returns of unused items in their original condition (unwashed, undamaged, with tags attached) within 7 days of delivery for refund or online gift card.

We do not offer refund on jewellery, accessories unless its quality defect. Customised products (made to order), products mentioned as Pre-order, products been altered as per size specification.

Please note that sale items are not eligible for returns or exchanges.
Unless you received them in a poor/broken/damaged condition, we will send you a replacement of the same product. In the event of non-availability of the product, we will issue you a refund via gift card.

For all accepted returns, we will issue a refund or online gift card immediately after we receive the products from your end and its pass quality check process. Return process may take up to 7-8 days.


Please note that processing returns and exchanges may take up to 15 days from the date the return request is initiated

Any complaint that is reported after 7 days of delivery will not be accepted.

Please initiate return request through your registered Anita Dongre account. Alternatively, contact our customer care team at care@anitadongre.com or call / WhatsApp us at +91 99993 13366 for assistance.

OR

You can return your items at our Anita Dongre store Dubai mall with prior intimation to store
Kindly write to customer care team for assistance @ care@anitadongre.com

EASY ONLINE RETURNS AND EXCHANGE.

We offer free reverse pick-up services for all orders shipped within UAE. If you have placed an order through your Registered Account, you can login to your account on our website, go to your ‘Order’ section, and click on View details to raise a return request.

If you have placed an order as a guest user, please fill in the details on ‘Check Order’ here.

Click on Request a Return and select all the items you wish to return & and Select a reason of return from the list. Click the check box at the bottom of Returns page ‘I confirm that the product is unused with original tags intact’ and then click on Proceed to return.

Once your request is successfully registered, a ‘Return ID’ will be generated along with the courier name for the reverse pick up & our company name – Anita Dongre Limited . We request you to follow the instructions given below:

The return package will be picked up within 1-2 business days, you can verify ‘Return ID’ with the courier boy at the time of pickup.

Kindly follow the below process for order returns:

  • Take a copy of the order/invoice sheet and circle the product/s you are returning.

  • Pack the item/s you wish to return in the original delivery package if possible, Please ensure that the product is unused and in the same condition as you received it and all the tags are intact.

  • Insert the order/invoice sheet and ensure that the parcel is packed properly.

  • When our courier partner arrives, hand over the parcel. Once we receive the returned courier, the refund process will be initiated for the items returned. Once processed, it may take upto 5-7 working days for the refund amount to get credited at its source.

  • Return request for online orders can be raised within 7 days of order delivery.